Our Salon

We strive to maintain a clean grooming salon and provide the highest standards possible with our grooming and the products we use. Below are some policies we have developed to ensure the safety and happiness of your pets while in our care. Please bring your pet on a leash or in a carrier for their safety.

By using our services you agree to the following policies…

Aggressive Pets

Grooming can be stressful for sensitive pets, and some tolerate it better than others. Our professionally trained staff uses proper handling techniques and equipment to deal with most dispositions. Please ensure to inform our staff at time of booking if your pet requires special handling so we can book accordingly. May result in extra charges or sending your pet home.

Matting:

There are many reasons a pet can get matted. When the dog's hair becomes tangled or clumped close to the skin, it can pose a health risk for the dog and increases the chance of skin irritation or injury during the grooming process. There is only 1 option when a pet’s coat is deemed matted – shave under the matted portion of hair, leaving the hair shorter but greatly reducing stress on the dog NO EXCEPTIONS. We do not dematt our clients at our salon if it is too far gone. Your dog’s comfort is and always will be our top priority. Shaving off a matted coat can be a slow process that takes skill and extra care from our groomers. It is also demanding on our bodies, equipment and often requires extra sharpening of blades and scissors. Because of these reasons, there are extra fees associated with shaving a matted coat depending on severity ($30-50) on top of your grooming price. You will be notified beforehand as each dog’s coat condition is inspected prior to grooming. If you would not like your dog to be shaved, all grooming services will stop and we will have you either pick up your dog or cancel your appointment. This will be treated as a last-minute cancellation and the owner is responsible to pay 50% of the grooming fee. Prevention is the best defense by scheduling regular grooming appointments, every 4-8 weeks depending on coat length/type.
PLEASE NOTE: ATER SHAVING MATTED COATS, PET MAY BE LEFT FEELING UNCOMFORTABLE AND BEHAVIOURS MAY CHANGE DUE TO SEVERITY OF CONDITIONS

Anal Gland Expression and Ear Plucking

Anal glands are no longer expressed unless requested by owner. If requested, we will very gently express anal glands externally, as needed. Anal glands that are infected, impacted, or for other reasons may not empty from external expression, therefore will be referred to their veterinarian. Shampoodles Grooming Salon cannot determine your dogs’ needs in this matter and will not be responsible for any consequences of anal gland expression, or lack of expression, regardless of whether anal glands are full or empty, upon arrival or departure.

There are benefits and risks to ear plucking. We will pluck ear hair on case-by-case basis and at the owner’s request.

PLEASE NOTIFY US IF YOU WOULD LIKE THIS DONE

Fleas

Any dog that we discover to have fleas is immediately given a flea bath to reduce the risk transmission to the other pets in our care. The salon is thoroughly treated with a flea premise spray after every case of fleas is discovered to protect the other pets that visit us. An extra fee of $30-40 is always applied to the grooming bill to cover the cost of the extra labor associated with the flea bath as well as the shampoo and fumigation products. There are many flea control products on the market, but in order to find one that is safe for your pet, you need to discuss all products with your veterinarian.

Cancellation Policy

Shampoodles Grooming Salon requires the cancellation of appointments 24-hours prior to your scheduled time, so that we have the opportunity to offer your reserved time to another client. If you do not notify us that you need to cancel your appointment within 24-hours prior to your scheduled appointment you will be charged 50% of the grooming fee. We understand emergencies happen therefore we are more than happy to waive the fee in case one happens. If you do not show up for your appointment within 20 minutes past scheduled time, your appointment will be cancelled and you will be charged 50% of the grooming fee. Please understand we are a small business and cancellations/being late do disrupt our schedule. Reminder text messages will be sent out 3 days before your appointment and a second reminder 2 days before. Clicking the link will confirm your appointment and stop the automatic messaging. We will also call you the day before to confirm your appointment if the confirmation link sent to your phone is not clicked in order to prevent these fees (as we love to see our cute clients!!). If an appointment is missed twice in a row without notice (No call/No show), we unfortunately will not schedule any future grooming appointments for you.